Active Projects
Operly
Live on App StoreStatus Update
Big usability upgrades this week. Chat history is now easily accessible, and chats are auto-named by AI so you can find past conversations at a glance. You can also add tags to chats for easy organization. Built out the entire whitelabel backend in a separate worktree and currently testing it. Same progress on the Akool avatar chat integration. Triage log still live at dev.getoperly.ai.
Nova
Active DevelopmentStatus Update
In really good shape. Basically ready for live user testing. AI-driven on both the front end and back end, with multi-modal support through email and widget chat. Smart RAG search with intent-based knowledge base search can intelligently search through 604 pages of KB documentation. Once validated with real users, the system will be duplicated for Operly.
Recent highlights: Graduated 3-stage follow-up lifecycle before auto-close. AI can now resolve tickets directly. Real-time ticket sync and ticket resolved email notifications added. Widget transparency improvements, queue visual themes, and escalation handling improvements deployed. Internal notes feature built out.
Pixa
Active DevelopmentStatus Update
Back on the rebuild after a brief pause. Picked this back up and now focused on achieving full feature and aesthetic parity with the original app. The new architecture is in place, and the priority is making sure everything from the first version carries over cleanly before adding anything new.
Marketing & Educational Videos
Video Content
In ProgressStatus Update
| Operly Educational Videos | Done |
| Operly Promo Video | Done |
| R-Link Educational Videos | Waiting on Kim |
| R-Link Promo Video | Not Started |
Next steps: Kim to record 10 screen recording education videos for R-Link and send to me. Also need Kim's vision/direction for the R-Link promo video.
Project Archive
HeyGen Avatar Demo
CompletedStatus Update
Successfully demoed at Ignite! This project is now considered completed after its successful stage presentation. The demo proved the feasibility of low-latency avatar support chat and will serve as a reference for future AI integrations.
R-Link Event App
CompletedStatus Update
Massive success at Ignite! The app held up great under real load, with attendees posting 1,688 pictures and nearly 10,000 comments. Now in maintenance mode as we use the data and photos for future marketing.